Privacy Policy
Your privacy is important to us at eeatro. This policy outlines how we collect, use, and protect your information, as well as how it relates to our refund and return policies.
1. Information We Collect
- Personal Information: Name, contact number, email address, and delivery address provided during registration or while placing an order.
- Payment Information: Data related to payment methods, such as credit/debit card details, UPI IDs, or wallet information.
- Usage Data: App usage behavior, location data, and device information to enhance user experience and operational efficiency.
2. How We Use Your Information
- To process and deliver your orders, including food, groceries, and e-commerce products.
- To communicate order updates, promotional offers, and customer support responses.
- To process refunds and returns as per our Refund Policy and Return Policy.
- To improve our app's functionality and services.
3. Sharing Your Information
We may share your information with:
- Delivery Partners: To facilitate order delivery.
- Store Owners: To process your orders accurately.
- Payment Gateways: For secure transaction processing.
- Government authorities or law enforcement agencies, if required by law.
4. Data Security
We implement robust security measures to protect your data. However, no system is entirely secure, and we cannot guarantee absolute data security.
5. Refund and Return Data
When you request a refund or return, the relevant data, such as order details and communication with our support team, will be securely stored and used only to process your request. Returns are processed within 24 to 48 hours as per our Refund Policy and Return Policy.
6. Cookies and Tracking
We use cookies to enhance your browsing experience, such as saving preferences and analyzing user behavior. You can disable cookies in your browser settings, but this may affect app functionality.
7. Third-Party Services
We may use third-party services (e.g., payment gateways, analytics tools) that collect information to provide their services. These providers adhere to their respective privacy policies.
8. Your Rights
- Access, correct, or delete your personal data by contacting us through the Help section in the app.
- Opt-out of promotional communications at any time.
9. Updates to this Policy
We may update this Privacy Policy periodically. Any changes will be posted here, and we encourage you to review this policy regularly.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact our support team via the Help section in the eeatro app.