Return Policy

At eeatro, we strive to ensure a satisfying experience for all our customers. Please review our return policy below to understand how returns are handled.

1. Return Eligibility

Returns may be accepted under the following conditions:

• The product is defective or damaged upon delivery.
• The product delivered is different from what was ordered.
• Perishable items (e.g., food) are spoiled or not of acceptable quality.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been tampered with, partially consumed, or used.
• Customized or personalized products.
• Products returned without original packaging and invoice.
• Perishable items, unless damaged or spoiled upon delivery.

3. Return Process

To initiate a return, follow these steps:

• Contact customer support via the Help section of the eeatro app within 24 hours of receiving the order.
• Provide order details, including the order ID and images of the damaged or incorrect item.
• Our team will review the request and arrange a return or replacement if eligible with in 24 hours

4. Return Pick-Up

For eligible returns:

• The delivery partner will collect the item from the original delivery address.
• Ensure the item is securely packaged to prevent further damage.

5. Refund or Replacement

Upon successful return of the item:

• You may choose a replacement, if available.
• Refunds for returned items will be processed as per our Refund Policy.

6. Contact Us

If you have any questions about our return policy, please contact us through the Help section in the eeatro app.